FAQs

1. What methods do you use to modify animal behavior?

We use methods that are scientifically proven to be beneficial and effective in treating behavioral problems and in training your animal. While the exact approach will vary depending on your animal’s needs and individuality, our priority is to find the most effective and safest way to modify an animal’s behavior. For this reason we generally use positive reinforcement methods. We understand that the bond you have with your pet is important, and we set you and your pet up for success.

2. What if I have more than one animal?

That’s fine! We can help. If you have more than one animal who needs behavioral assistance, you will not be charged for any additional training packages (we charge based on the number of sessions needed and by case complexity, not by the number of animals). When you fill out an appointment request form, please include all of the animals on a single form. Do not fill out more than one form. If you need additional space, please tell us that in the comments section of your request form; we can discuss the details with you when we schedule your initial consultation.

3. Why do I have to fill out an Appointment Request Form, and what happens after I do?

You are not required to fill out an Appointment Request form in order to make an appointment – you may email or call us (or one of our behaviorists directly) to schedule an initial appointment. These request forms allow our behaviorists to review your case prior to your initial consultation so they can begin to create your Training Plan. As a result, your Plan may be slightly delayed if you do not fill out an appointment request form.

Once a request is received, we will review your case and contact you to schedule an initial consultation. Once an appointment is scheduled, we will send you any special instructions. We respond to all inquiries within 1-2 business days of receiving them.

4. How do the Initial Consultations and Training Plans work?

During the initial consultation, we will meet with you and your animal (location to be determined depending on owner/pet location, or done remotely), gather additional information on the animal, go over the goals you have for your pet, witness any of the behavioral problems in action (if it is safe and possible to do so), and answer any and all questions you may have. The initial consultation is where we gather any and all information pertinent to your animal’s behavior, so we ask that you be as honest as possible and come prepared to give as many details as you can. If you have the behavior problems caught on camera, please bring the footage to the appointment.

After the initial consultation, we will design a customized “Training Plan.” This is a plan that will outline a training approach for us and you to follow in order to address your pet’s needs; we custom create this plan to best suit your schedule, level of involvement, budget, and experience as well as your pet’s needs. It will contain any relevant instructions for you, your family, and any friends/visitors (if applicable) and will outline the number of training sessions we believe will be needed to meet your goals (all of which are included in the cost of the plan).

A hard copy of this plan is provided to you within 48 hours of the initial consultation; however please note the Training Plan may require adjustment as your animal’s training continues, your schedule changes, something comes up (such as a new job, move, etc), and/or if additional expertise is needed (in the case of severe behavioral problems). If this occurs, changes to the plan will be provided at no additional cost. In addition, included in all of our training plans is unlimited support from your behaviorist: you will be able to text, call, or email your pet’s behaviorist throughout the course of your training plan if you run into any unexpected problems, questions, or concerns.

5. How long does training take?

The exact timeline for treating a behavioral issue and training an animal varies depending on the behavior modification needed, the individual animal, and owner cooperation. Your Training Plan will outline roughly how long we believe it will take. Patience is key! Good, effective, long-term solutions can take time. 

6. Can I pick a behaviorist, or will one be assigned to me?

If you have a particular behaviorist that you want to work with, that’s great! You can email that specialist directly from our Meet the Team page in order to schedule a consultation.

Otherwise, once a request is received we will review it and assign a behaviorist who is best suited for your case. Depending on the Training Plan, more than one behaviorist may work with your pet in order to best address the behavior.

7. Will you train my animal for me?

Yes and no. Depending on the behavioral problem and the training plan, you may be more or less involved; some pets will make progress with only their owner and guidance from the behaviorist, while others work almost entirely with only the behaviorist. Your behaviorist will review all options with you and will design a plan that best suits you and your pet.

8. Do you use any medication?

Only a licensed veterinarian can prescribe medication. In some cases, we may recommend visiting your veterinarian to rule out any health issues or to inquire about medication that can be used in conjunction with behavioral treatment. If your animal is already on medication, we are happy to work with your veterinarian to form a treatment plan.

9. How much does it cost?

All of our training plans are custom made, so price will vary depending on the type of plan you have and the complexity of the training/behavior modification. If you have a budget you would like to stick to, please let us know in the appointment request form – we will do our best to stick to your budget while creating your plan. If your pet needs more training than your budget allows, your behaviorist will discuss options with you.

A Training Plan typically costs between $150-$800 for in-person/drop-in plans (total) and $100-$500 for remote plans (total). Prices vary depending on the number of training sessions needed, the complexity of the case, and the number of animals involved.

We are happy to provide an estimate for the cost of your Training Plan. You may request an estimate using the Appointment Request form or by contacting us (please provide details of your goals, pet(s), and any information your believe may be relevant in your message). Note that costs may change throughout your pet’s training if additional training sessions are requested or required.

10. How do you bill me, and can I cancel services?

You can pay your bill in person (via cash, check, or card) or online; whatever is easier for you! We send invoices through email or can provide them to you at appointments. If you have on-going services (such as continual training or services that last longer than a month), you can choose your payment schedule and we will bill you accordingly.

Payment for the initial consultation is due within five days after the appointment has finished or can be paid in-person with your behaviorist. If you cancel services within 48 hours of your initial consultation, you are eligible for a 50% refund. Because our initial consultation is when we design your pet’s training plan, if you cancel services outside of the 48 hour window the fee for this consultation is nonrefundable and must be paid in full.

For all other training appointments, you will be billed at the end of the appointment or session and payment is due within five business days or a late fee is applied. If you need to cancel or reschedule an appointment, please give your behaviorist a 24 hour notice in order to prevent any charges; same-day cancelations will be billed at the full rate.

11. I sent an appointment request for my pet but I haven’t heard back. What should I do?

We try to respond to all requests within 1-3 business days of receiving them. If you have not heard from us within that timeframe, we apologize! It’s possible that your inquiry was “eaten” by our inbox. Please reach out to one of our behaviorist directly or fill out a contact form to let us know. Include your full name, email, and/or phone number so we can attempt to find your original inquiry and can get in touch with you.

If you still haven’t heard from us, double check to make sure our responses aren’t going to your spam folder. You can also reach out to us on Facebook or Instagram.

12. I emailed you a question about my pet’s weird behavior/why my pet does XYZ/general questions about animal behavior, but I haven’t heard back. How come?

Owners enrolled in a Training Plan are free to email, call, or text their behaviorist as needed for any reason; if you are currently enrolled in a Plan with your pet and can’t get ahold of your behaviorist, please reach out to one of the other behaviorists (include your name, pet’s name, your email/phone, and your behaviorist’s name) to inquire.

Unfortunately, while we do our best to respond to all emails, with our caseload we do not have the ability to give informal consultations. If you need behavioral assistance, we offer a variety of options for owners (including remote services, camps, and periodic training classes). If you have questions about our process, please contact us.


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